Shipping policy

Shipping

To see a shipping estimate you must add your items to the cart then enter the destination address. You will then see options for cost and delivery times. Don't worry, you will not be charged unless you pay. 

Please allow for 3-4 business days from time of purchase for your order to process (we only ship Monday-Friday). Once the order has been processed it will take between 1-5 business days to be delivered depending on your choice of shipping method. Our free U.S. shipping is ground shipping and usually takes 5-6 days. International delivery times can be as much as 21 business days. So sorry!

Some seasons bring extreme weather issues and delays with carriers so Urban Cheesecraft can not guarantee specific delivery times. Please allow ample time. Shipping times are estimated and may vary depending on the distance of the shipping address from us here in Oregon. Tracking number is provided with all purchases.

If you ever feel you were mistakenly overcharged, please contact us. Automatic systems are not perfect and accuracy depends on many factors such as weight, destination and combination orders. 

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International duties and tax

Urban Cheesecraft online orders DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country.

All duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country.

Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates.

 Please contact your local customs office for more information.

For our Aussie shoppers:

As of July 1, 2018, Australia applied a new tax for low-value imported goods imported by consumers into Australia.  If you ship products to Australia here is some basic information on the Australia Goods and Services Tax (GST) and how the new law may affect you and your business.

Australia’s Goods and Services Tax – What is Changing?
Prior to July 1, 2018, consumers in Australia could purchase products from international sellers and have them imported duty and tax-free as long as the product value was less than A$1,000. (GST was already being applied to goods and services over A$1,000.)
 
Effective as of July 1, 2018, Australia will now apply the 10% GST to all imports, including products valued under A$1,000.